One client’s perspective about Dignity Center’s help…
One story of my day’s advocacy at the DC
Dignity Center reception area
Here are a couple of the many reception area volunteers. This is probably the most important area of the DC where clients are welcomed, fed, and given the information they need to meet with an advocate.
Success board
A success board is prominently displayed in the hallway of the Dignity Center. Clients and advocates write positive notes about recent successes in their lives. I’ll often notice clients, DC staff members and visitors spending several minutes reading the board.
Some recent notes:
“David found a job working at Goodwill – Hooray!”
“Norm is making great progress: sober for 2-1/2 months, received education grant, keeping medical appointments, resolved conflict at his halfway house in a respectful manner, keeping positive attitude.”
“Vicki is 4 months sober – Praise the Lord!”
“I started school through the VA at MCTC. I went to the Dignity Center for help with school supplies and transportation.”
Jane B.
It takes a village to help a homeless person regain stability!
Last week a client came in to the Dignity Center to report on his life changes. We had been working with him off and on for more than 4 ½ years, but we hadn’t seen him for the past year. He was estatic about his new found stability. Here’s what’s happened in two years:
- He is clean and sober, having gone through chemical dependency treatment for approximately the 6th or 7th time. This time his sobriety seems to be sticking. He says he has changed his friends and attends AA several times per week, which helps sobriety stick.
- He has dealt with several significant health issues such as diabetes and knee replacements.
- He has an apartment, which he tells me is immaculate.
- He is attending church regularly and does some volunteer work through the church.
- He got a part- time job at a thrift store which he is pleased about.
- He is in the process of reconnecting with his children, whom he hasn’t seen consistently for many years.
The largest question is: What factors helped him get stable this time, as compared with the other times he tried to get stable, but couldn’t sustain it. I was really interested in hearing his answer to this question, especially since the Dignity Center hadn’t been involved with helping him with his process for the past year. He said the following:
- The staff at the Dignity Center always treated him with respect and hopefulness, despite his relapses and back-sliding. We gave him hope and encouragement that he could change his life and remain stable. He liked having relationships with several advocates with whom he could touch base from time to time.
- He needed the services from specialized providers: people who could help him get into housing; a chemical dependency treatment program; his church; a job program for seniors; AA meetings etc.
- He said that the turning point for him in really working on getting stable was an internal desire to do something meaningful with his life to contribute to the community.
From talking with this client, it seems clear to me that to help homeless people regain stability, the whole community needs to be involved in the process by providing an array of services that homeless people need to regain stability. And they need these services for the long-haul. Getting out of homelessness is a process that may take up to two years as the client works on one goal after the other.
Ann C.
Certificates of achievement
Clients are given certificates of achievement for recent accomplishments and copies are posted on a door at the DC. Recent certificates include “One year sobriety” and obtained “apartment and job.”
New Volunteer Coordinator
Mary became the Dignity Center’s new volunteer coordinator in June. She replaced Kristyn Ebert who developed the position of Volunteer Coordinator for the DC. Kristyn began a new position at Hennepin Church as director of outreach and shared ministries.
Mary has been volunteering at the DC as a receptionist and has worked with the DC program committee in developing and delivering volunteer training and developing new policies and procedures for the program. She also developed and coordinated an ongoing mission program to provide aid in rebuilding homes in post Katrina New Orleans.
Welcome to Mary and congratulations to Kristyn!
The Church
A couple weeks ago Ann asked the staff to write a blog entry for the site; today I hope to accomplish that. Be warned though, there might be a few tangents along the way. I love writing about the meaningful things in life, thinking deeply about all its complexities and, if I’m lucky, simplify them a little. None of what is written is meant to offend; I hope only to provoke your thoughts.
Religion certainly would be considered to be one of the most complex things in life, especially Christianity. What other religion has denominations within denominations and different theological statements within each congregation. I could sit here and try to convince you that fundamentalists are the crown jewels of Christianity, but somehow I don’t think that was the purpose Jesus had in mind when he hung on that cross.
I look at the Gospels and see the life Christ lived, and then I look at the Christian church (as a whole) today and struggle to see the relation. We bicker endlessly about politics, while Christ rarely spoke of them. We strive for the biggest and the best, while Christ said be thankful for what you have. We greatly esteem friends in high places, while Christ honored the humble in heart. We talk about poverty and dream of solutions, while Christ went out and became the solution.
It’s somewhat frustrating being in the church when many in Christianity fail to actually be the Church in the capacity that Christ intended us to be. It’s not to say those other things aren’t important, but it becomes a problem when the poverty rate rises alongside the number of new churches being built each year.
Yet among all this doom and gloom, there remain a few flickers of light. A few congregations, a few ministries, a few people who are committed to carrying the same torch Jesus chose to carry. These people reach out to those whose closest friend is the mat they sleep on; they defend the rights of those whose rights are threatened; they spend their existence dedicated to a people whose existence is quickly forgotten.
If you know one, you’re in privileged company. Not because of their brilliance, fortune or striking good looks, (although I’ll have you know some of them are downright gorgeous, aka Rev. Jim), but because they are among the few who still place the needs of others above their own. They work in a variety of settings and serve in many different roles. They wouldn’t stand out in a crowd, but that’s how they would want it, because they don’t do what they do to be recognized, but rather to recognize those who are ignored. Whether they’re called advocates or receptionists, greeters or office support, directors or coordinators, I call them the Church, but more locally, I call them the Dignity Center.
DC Advocate
And more client experience survey comments from Spring 2010
I see the DC as a valuable resource in establishing a new life for myself.
My advocate, Evelyn, is a very good person to talk to as she is very understanding.
Thank you for the bottom of my heart!
I have some areas that need improvement, but it is so hard to see them.
God is good always, give him his due!
I recommend Rev. Jim for all motivated homeless people as he gives great advice.
Rev. Jim & Bob were extremely professional, courteous and helpful. I just can’t thank them enough!
Great help that is logical and refined.
It feels real good to have people support me and care for my well being!
Thank you for the affirmation that I am making progress.
I just found out that I can be honest with the staff.
I feel comfortable, welcome and fortunate.
I need this program to stay focused on my quest.
I finally got a job!!! I wouldn’t have made it without your help!
My advocate was very helpful to me – more than any other person I have spoken to about my situation.
I need help for just a moment!
The people here are friendly, supportive & willing to make a difference as long as the person in question is willing to make the change.
The DC is great & Sue helped me get my life back on track.
If it wasn’t for the DC, I don’t know what I would do…….
I am looking forward to gaining a constructive relationship with my worker. I will move forward with my goal of being a responsible husband & support my wife.
Ken always takes time to listen and tries to work out something positive for me.
I felt motivated to re-start my life.
The DC associates were very helpful & polite and it was a privilege to be here.
Please help me!
I love the DC as they really help people in all ways.
I appreciate everyone’s smiles, respect and I thank God for Janet. She is an angel who has helped me so much.
To teach responsibility & being accountable to each other while mutually agreeing upon the need of social & physiological change in the individual through common living.
Bill E. was really respectful and informative. I left with my head held high & confident that I will achieve my goal.
I like being here today. I am a person that wants to make it on his own. I just need a job!
I felt safe while sharing my feelings with an advocate.
Rev. Jim you have made my day!





Life, liberty, the pursuit of happiness, peace, love, understanding and DIGNITY
Darren
By helping the homeless as a member of an outreach group called The Dignity Center I see more than my share of the homeless and down-and-out. We see them all over the Twin Cities, in suburbs, under bridges, in parks. Some of the homeless even have jobs. I used to think, “How can they live like that, why don’t they get a job?” But no matter what I thought I knew about the homeless or the down and out, all of my middle class beliefs are untrue, contrary to popular beliefs now when I see a homeless Brother, Sister, or any of our children, all I see is you and I see me! I really want to thank Ann Carlson and all the mentors of the Dignity Center It has truly changed my life in the way I view the world in which we live and co-exist. We are all one second away from being homeless or down and out, we must remember it ain’t always about having a job, some have substance-abuse problems, some suffer from forms of mental illness, some even have devastating life changing events all of these things can happen to you and me. And if I had to sum up what I have learned thus far; every one of them wants something the rest of us want as well: Life, liberty, the pursuit of happiness, peace, love, understanding and DIGNITY.
Please do your part- Darren G.